Terms & Conditions Practice ‘Your Inner Voice’

Article 1 Applicability

These general conditions apply to all agreements concluded between Your Inner Voice – called ‘YIV ‘ below-and the client/customer, called “customer” below.

Article 2 Implementation of the agreement

  1. YIV will service to best knowledge and ability.
  2. Customer shall ensure that all information, which reasonably could be of interest for the proper execution of the services, to be communicated in a timely manner to YIV.
  3. YIV is not liable for damages of any kind, based on information provided by the customer and/or incomplete data.

Article 3 Duration and modification of the agreement

  1. The duration of the agreement depends entirely on the reason of notification by the customer. Mutual parties will decide for how long the agreement will be entered into. Mutual parties will decide for how long the agreement will be entered into.
  2. If during the execution of the service either party decides it is necessary to modify or supplement the agreement, it will be discussed in a timely manner and parties can agree to adjust the treatment.
  3. YIV will inform the customer as much as reasonably possible financial implications of the change or supplement to the agreement.

Article 4 Secrecy

Parties are both required to maintain the confidentiality of all confidential information received in the framework of the implementation of the agreement (both from each other or from another source). Information shall be considered to be confidential if the other party has indicated so or if this results from the nature of the information.

Article 5 Complaints

Customer is held to address complaints in writing to YIV about the work done at the latest within 30 days after discovery, but in any event within 60 days after completion of the work, after this period the right of the customer to state the work does not comply with the agreement expires.

Article 6 Cancellation and termination of the agreement

  1. Each party shall, without prejudice to the right to reimbursement of the costs, damages and interest, be entitled to terminate the agreement without judicial intervention with immediate effect.
  2. Cancellation of appointments for individuals arising out of an agreement should be made at least 24 hours before the appointed time. After that, the entire amount will be charged.
  3. If an appointment at the request of a customer is shifted to a later date up to 24 hours before the start of the agreements, no fee is due.
  4. YIV is reasonably entitled to change an already scheduled appointment. YIV will also serve at least 24 hours before the appointed time.

Article 7. Payment

Payment must be made within 14 days of the invoice on the indicated IBAN. If no payment is received within the stipulated term, the invoice for collection are offered to a third party. All associated costs are borne by the customer.

Article 8. Liability

  1. In the implementation of the service provided by YIV, a, effort obligation can be expected from YIV.
  2. YIV gives in no way a medical guarantee nor is this by any means liable for medical complications, which at the time or after implementation of its services to the customer, which are not due to a serious breach of the therapist. The therapist is in no way liable for consequential damages.
  3. YIV is not liable for damages resulting from the fact that customer doesn’t properly follows the oral or written opinions of the therapist.
  4. The liability of YIV for damages resulting from third parties organized by YIV is limited to a maximum of the cost of one consultation.
  5. In all cases, any liability of YIV is limited to the amount that has been charged to the customer.
  6. The customer is obliged to take all measures necessary to reduce the harm for which this YIV liable.

Your Inner Voice is registered at the Chamber of Commerce of Utrecht under number 64886735.